These terms and conditions cover your relationship with Box Local (Box Local, we, our, us) and all orders that you make with us. Please read these terms and conditions carefully as they affect your rights and liabilities under the law.

We reserve the right to review and amend these conditions from time to time. It is important for you to know that nothing in our terms and conditions affects your statutory rights.

By browsing and using this website you are agreeing to comply with and be bound by these terms and conditions of its use, The term “Box Local” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

  1.  Website Usage. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than with our express permission.
  2. This website and its content is the property of Box Local. All rights reserved.
  3.  Internet Copyright Notice Every effort is made to keep the website up and running smoothly. However, Box Local takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
  4. Through this website you may be able to link to other websites, which are not under the control of Box Local. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
  5. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
  6. The information contained in this website is for general information purposes only. The information is provided by Box Local and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
  7.  Website Disclaimer. Your account with Box Local is not a credit account and payment will be required when your order is processed.
  8. We do not gather or hold payment information on our site, it is held securely by our payment provider.
  9. The details you provide are governed by our privacy policy which is available here.
  10. Privacy policy We use your name and address for delivery and billing purposes and also to contact you relating to customer service issues. You can opt out of promotional marketing from Box Local and we will never share or sell your personal information with any third parties.
  11. You will receive an email notification from us of your account set-up, please keep this email for your records.
  12. We reserve the right to require that you change your password and to suspend or cancel your account where we have reason to believe there has been or could be a breach of website security.
  13. You must notify us immediately if you know or suspect that someone knows your password and recommend that it is changed immediately via the ‘log into your account’ section of our website.
  14.  You will be asked to create a password as part of the online account creation process.  Your password must be kept confidential and you will be responsible for all activities that occur and all orders that are submitted under its use.
  15. Any change to your details must be notified to us promptly, either by updating your details via your account on the website or by calling us on 01727 854808
  16.  You must ensure that the details you provide are complete and accurate, including your delivery instructions
  17. You acknowledge that your use of this site and its content is at your own risk.Except for liability which we cannot by law restrict or exclude, we shall have no liability to you or any third party for any direct, indirect or consequential damages (including loss of profits), or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise. Applicable law may not allow the limitation or exclusion of liability of certain damages, so this limitation or exclusion may not apply to you in its entirety.
  18. Our website ( places small data files called ‘cookies’ on your computer when you use it. This is standard for all websites. Cookies help us give you a better experience on our website. Some collect information about browsing and buying patterns. By using and browsing our website, you agree to our use of cookies. If you don’t agree, you’ll need to disable cookies, or else stop using the site. This site details how to disable cookies, but please be aware this may mean you cannot use our site and many others.
  19. Payment You must ensure that Box Local is supplied with a suitable means by which to obtain payment.  We cannot accept any liability for how long it takes the banks to process your payment by card.
  20.  We reserve the right to refuse deliveries to you and to cancel your account where payment(s) have been withheld. You agree to compensate us in full for all reasonable costs and expenses (including legal costs) in obtaining payments that have not been made in accordance with these terms and conditions.
  21.  Ordering and purchasing. Orders placed with Box Local are subject to acceptance based upon a box being ordered, details of which which are published on our website (our shop). Box Local reserves the right to alter the existing, or introduce new minimum order conditions which will be published our website.
  22.  Any orders you make on the website will be automatically submitted to us when you place your order (our deliveries). You have the ability to alter, amend and cancel your order up until this cut off time by contacting us but by allowing an order to be submitted to us at the cut off you confirm that you have made any such corrections and cancellations and enter into a contract to buy the products from us. You cannot then cancel or withdraw your order, or any part of it (this does not affect your statutory rights to cancellation)
  23. Where alterations reduces your order below a given minimum threshold then we reserve the right not to deliver other products ordered. Such refusals will be credited in full, however, we will bear no liability for such refusals.
  24.  No order placed online is accepted from us until our website displays an order confirmation message.
  25. Should you make any alterations you will receive an ‘order alteration’ email and this email should be kept for reference until your order has been delivered and accepted as correct.
  26.  While we will endeavour to deliver all accepted orders, our products are subject to availability and we do not always know if a product is, or will be available for delivery at the time of accepting an order. If we are unable to deliver an item you have ordered we may offer a reasonable substitute. You may reject this substitute and you will be refunded any amount paid for that item. Where we do not offer a substitute product the item will be removed from your order and again you will not be charged for it, or where payment has already been taken you will be refunded any amount paid for that item. We will bear no liability for the unavailability of our products.
  27.  All of the products that we offer are subject to variations in seasonal availability and supply price. Hence, if you set up a regular (repeat) order for a product or products the price of those items will change over time from when you first ordered them. You accept that the price to be paid for all items in your order will be that stated on the website at the time of the order submission.
  28. Where an item has been displayed on our website with an incorrect price we reserve the right to amend the price to one that is correct or to not deliver the item and refund the price paid.
  29.  All prices displayed on the website are inclusive of any applicable taxes and duty (including VAT).
  30. You are entitled to cancel payment for products where there has been fraudulent use of your payment card (despite the above provisions). Where a fraudulent payment has already been made then you should contact your card issuer for credit back to your card.
  31. We only sell to consumers and you must not resell any products ordered from us.
  32. Delivery and delivery instructions. We will deliver to the address stated in your Box Local account
  33. We reserve the right not to deliver to all locations. You will be notified during the account creation process if we are unable to deliver to your address. Where an order has been submitted but we are unable to deliver because of location a full refund will be given.
  34. It is your responsibility to make suitable arrangements to receive your delivery. The delivery details section of your account is important as it allows you to leave instructions of a suitable location where your delivery can be left if you are not at home to take receipt of the goods, which forms part of our contract under these terms and conditions. While we commit to provide insulated packaging to chill meat and dairy products for up to 24 hours, all other items will be delivered at an ambient temperature, and we cannot be held responsible for deterioration due to extremes of weather if shade/ cover are not provided or goods are not promptly refrigerated.
  35. Once your delivery instructions have been followed and completed by us, you will accept that you are in possession of the delivered goods. Where the delivery instructions have been followed; we will not accept any liability for damage to, or theft of your goods.
  36.  In order to maximise efficiency and reduce food miles your order will be delivered on a set day of the week. We will aim to keep this day fixed, however, we reserve the right to change it (either temporarily or permanently) and we will notify you of any such changes.
  37. The time that your order is delivered on that day will vary week on week depending on traffic, weather and the number of deliveries to be made that day. If ordering regularly, you may notice that your delivery occurs at a similar time each week, however, we make no guarantee of this time and accept no liability for inconvenience or loss as a result of a deviation from it.
  38. We cannot accept liability for any inconvenience or loss where we are unable to deliver to you, or deliver to you late for reasons beyond our control (e.g. adverse weather, vehicle breakdown, traffic congestion, strike actions, supplier failures). We will of course refund you for any part of your order which is not delivered or which has been compromised as a result of the delay.
  39. Box Local reserves the right not to provide a printed receipt with your delivery. Your delivered goods and their value can be viewed online via your account.
  40. You must inspect your goods as swiftly as possible after delivery and notify us promptly of any errors. We will refund you for any products you receive that were not ordered, are faulty, have been substituted with a product that is unacceptable to you or that were delivered without us following these terms and conditions. However, such liability will be limited to the value of the erroneous and / or undelivered goods
  41. You may cancel your account with us at any time either online or by notifying us in writing, over the phone or by email. Suspending or cancelling your account will not affect or remove any rights or liabilities accrued up until that point and any orders submitted prior to your account cancellation will remain binding.
  42. Box Local may cancel your account and or any accepted orders at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
  43. With the exclusion of perishable goods, our customers who are consumers (e.g. those ordering outside of the course of their business or trade) have the right to cancel their order at any time until the expiry of the fourteenth day after the date of delivery. This can be done by notifying us by telephone, email or post. We may request the return or collection of these goods and refund you the price paid for them less our reasonable costs in collecting the goods.
  44. We guarantee that our products will be of a satisfactory condition and quality (with the exception of defects caused by your mis-use, neglect or by accidents while the goods were in your possession). Please notify us if you are dissatisfied with any of our products. If upon examination they are defective or faulty we will gladly refund you the price paid for them.
  45.  We accept no liability in relation to representation, including unforeseeable losses, and losses to a business (loss of reputation, profits, trade or trade opportunities).
  46. Our entire liability under these terms and conditions will not exceed the purchase price of the goods in question.  Also, nothing in these terms and conditions can limit our liability to you death or personal injury resulting from our negligence or that of our employees, agents or subcontractors.
  47.  We shall not be liable for any delay or failure in the performance of our obligations due to events beyond our reasonable control such as but not limited to fire, adverse weather, acts of God, strikes, labour disputes, civil unrest, accident, disruption to energy supplies, equipment or supplier failure, road traffic problems, terrorism or war.
  48. You are not entitled to assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
  49. These terms and conditions are governed by and construed in accordance with British law and the British courts will have no-exclusive jurisdiction over any disputes which arise in relation to these terms and conditions.
  50.  If any of the provisions in these terms and conditions are found to be invalid by a court having jurisdiction, then the invalidity of that provision will not affect the validity of any other provisions within these terms and conditions.